Professional Skills: Emotional Intelligence Essay

This writing, entitle Professional Skills stirred news show was active as my 1B Work Report for PD2 little animadversion and Report Writing. This is my first sketch term rouge unwrap. The purpose of this account statement is to read key activated erudition characteristics that circumscribe winning gross gross sales representatives at CIBC, as vigorous as analysis on my ruttish parole skills and how to improve them to split up my academic, professional, and fond doing.PD2 is designed to help students mulct critical reflection and spread over root. The activities of the pipeline guide students finished with(predicate) the process ofwriting a formal report. through and through the result of the course assignments and the creation of this report, I pass knowledgeable how to complete a report following a delimit of guidelines. I hand also had the opportunity to reflect on my current skill set and to identify atomic number 18as for improvement.This r eport was scripted just by me and has not received any previous academic credit at this or any other institution. I received no assistance. gameboard of content refer of somas and TablesiiiSummaryiv1.0 Introduction12.0 My unrestrained tidings Assessment22.1 Analysis22.2 facial expression43.0 worked up Intelligence and capital punishment at CIBC53.1 Analysis53.2 Reflection64.0 Conclusions75.0 Recommendations8References10 vermiform accessory A PD2 Checklist11 leaning of Figures and TablesFigure 1. My five worked up Intelligence Areas of Interest2 Figure 2. delirious Intelligence Skill-sets and Scores6Table 1. wonderful 2012 provide Schedule9SummaryThis report is titled Professional Skills Emotional Intelligence. The purpose of this report is to analyze key worked up word characteristics that set up victoryful sales associates at CIBC, as well as analysis on my worked up give-and-take skills and how they affect myacademic, professional, and accessible achievement. M y sound judgment was do online through Emotional Quotient Inventory. The make d adept by CIBC consisted of data calm anywhere a six-month period and steamy lore lashings done through Emotional Quotient Inventory.In conclusion, many argonas of aflame scholarship, such as inter person-to-person skills and self-actualization, give greatly to the feat of the sales representatives. Companies should proceed exploitation stirred intelligence for alternative of their sales representatives, and this way, they chamberpot success across-the-boardy lease nobleer performing sales representatives. From my assessment, it shows that my choke tether strengths atomic number 18 interpersonal relationship, aro drilld self-awareness, and happiness and my 2 weaknesses are mixer tariff and self- encounter. I should pop the question at the local community centre to start more than socially responsible, therefore receive more palmy in all aspect of my life.1.0 IntroductionR ecently, excited intelligence is being regarding more and more importantly by employers, parents, and teachers. Success in school, at work, and in life depends on social and stirred up skills and, unlike IQ, emotional intelligence rear be improved. There are numerous areas where emotional intelligence can directly affect performance. This report demonstratees my emotional intelligence win, and explains how my emotional and social surgical procedure impacts my academic, professional, and personal performance. It also discusses the results from the field done by CIBC that unflinching key emotional intelligence characteristics that define successful sales associates. Since recruiting and training can be costly, employers incessantly pick up to light the turnover regularise and increase the success rate. This report provides reusable information somewhat emotional intelligence that could solve this problem. My assessment was done online through Emotional Quotient Inventor y. The bailiwick done by CIBC consisted of data collected over a six-month period and emotional intelligence scores done through Emotional Quotient Inventory.2.0 My Emotional Intelligence AssessmentBy victimization Emotional Quotient Inventory, it helped me to identify my perceived frequence of emotionally intelligent behaviours in name of fifteenestablished emotional intelligence skills.2.1 AnalysisAmong the fifteen emotional intelligence skills, five of which know been identified as significant areas, including top three strengths and twain areas offering the greatest opportunity for personal development.Figure 1. My Five Emotional Intelligence Areas of InterestMy top three strengths are interpersonal relationship, emotional self-awareness, and happiness and my 2 weaknesses are social responsibility and self-regard. The interpersonal Relationship component is defined as the ability to develop and maintain inversely rewarding relationships that are characterized by inter-g roup communication and the exchange of affection (Multi-Health Systems Inc., 2012). I am largely able to establish reciprocally satisfying relationships through communication that let ins a balance of listening, empathy, and sharing of information. My results for the emotional self-awareness denture indicate that I am generally in touch with my feelings and that I ordinarily know what my are feeling and why. In addition, I usually feel snug expressing my feelings and ideas to friends, fellow students, and co-workers without feeling threatened. Individuals who find their lives personally, academically, and socially rewarding are generally more successful in what they do (Multi-Health Systems Inc., 2012). throng with happy dispositions are likely to be more proactive, resilient to adverse conditions, and less(prenominal) prone to stress symptoms. I am this type of person. I feel live up to with my life, genuinely enjoy the company of others, and am able to derive pleasure from my free-and-easy routine. For the weaknesses, my results from the Social Responsibility scale apprise that that I am fairly self-aspiring and whitethorn put my own desires and needs preceding(prenominal) those of others. In some cases, my results reflect designation that I sometimes act without full consideration of the effects of my behaviors on others and advertize suggest a lack of regard for others or for social regulations. Furthermore, I step forward to be lacking self- confidence in many, if not most situations. It is during these moments of uncertainty when my mathematical operation may suffer. These areas should be considered an area for improvement.2.2 ReflectionThe results have been identified to help me maximize my social and emotional functioning by leveraging my strengths and by enhancing areas for development in order to achieve personal, academic, and professional success. Through the assessment, I have learned about my strengths as well as my weaknesses. What I should do to improve social responsibility is to take insure of my emotions, since it is the most critical aspects of social responsibility. Also, to improve my self-regard, I should evaluate to be optimistic and have confidence in myself. I also should try to be less critical towards my actions in order to increase my confidence direct and self-regard. In the future, I forget just apply what I have learned about myself, keep improving myself in areas such as self-regard and take more socially responsible. This way, by trust with the positive aspects of myself, I will be able to reach my potential and success in every aspect of my life. 3.0 Emotional Intelligence and performance at CIBC determined key emotional intelligence characteristics that define successful sales representatives.3.1 AnalysisThe CIBC world(a) Private Banking and Trust team conducted a study where the emotional intelligence levels of the successful and unsuccessful sales representatives were assessed (Mul ti-Health Systems Inc., 2011). The results for this study were obtained over a six-month period. After the study, it turned out that many EI skill-sets are clearly causative to high performance. As shown in the graph below, the two key emotional intelligence skill-sets for success were interpersonal skills and self-actualization (Multi-Health Systems Inc., 2011). Interestingly, having a lower score in impulse control in combination with higher scores in other EI areas, translated into higher performance amongst sales representatives (Multi-Health Systems Inc., 2011). In addition, the difference in scores was very small for three areas social responsibility, impulse control, and reality testing.Figure 2. Emotional Intelligence Skill-sets and Scores3.2 ReflectionSince I am working as a sales representative for the CIBCs Petro Points Mastercard this co-op term, I have compared my results of the emotional intelligence assessment with the result from the study CIBC conducted. Also,co mparing my sales plenty with the high and low performing sales representatives. twain successful sales representatives and I have high scores in areas of interpersonal relationship, happiness and low score in social responsibility. In addition, my sales mountain is in the top ten pct in the company. This shows that I am a high performing sales representative, and the emotional intelligence assessment accurately determines the factors touch sales volume. Studies also have shown that emotional intelligence and leadership abilities are virtually related. Emotional intelligence also determines the performance of debt collectors, insurance agents, and air force recruiters.4.0 ConclusionsFrom the study done by CIBC, it can be concluded that many areas of emotional intelligence, such as interpersonal skills and self-actualization, contribute greatly to the performance of the sales representatives. Interestingly, areas such as social responsibility, impulse control, and reality testing do not affect performance since the difference in scores mingled with the high and low performing sales representatives were insignificant. My assessment about matched the scores of high performing sales representatives, and my sales volume is considered high in my company. My EI scores and performance on the job are closely related. From my assessment of emotional intelligence, it can be concluded that my top three strengths are interpersonal relationship, emotional self-awareness, and happiness and my two weaknesses are social responsibility and self-regard. By improving on my areas of weakness, I can be successful in every aspect of my life.5.0 RecommendationsCompanies such as lofty Bank of Canada and Scotia Bank should start using emotional intelligence for selection of their sales representatives, this way, they can successfully select higher performing sales representatives. This method should be implemented by the end of 2013, since many companies such as CIBC already use this method for selection of employees. I should volunteer at the local community centre, frank Mckechnie Community Centre, to improve my poor social responsibility score. I will do so from August 1st to August 31st, three hours a week, to help children and seniors who appear activities at the Centre. Below is the volunteer muniment I created. Sincethe Centre is always in need of volunteers, I can easily obtain this opportunity to improve my emotional intelligence level.Table 1. August 2012 Volunteer ScheduleReferencesChampion, R., Paci, T. & Vardon, J. (2012). 1121t1125 PD 2 unfavorable Reflection and Report Writing. Retrieved 10 May, 2012, from https//learn.uwaterloo.ca/d2l/lp/home summon/home.d2l?ou=32500 Multi-Health Systems Inc. (2011). Emotional Intelligence and Return on Investment. submissive in Individual and Organizational Development. Retrieved 1 July, 2012, from http//www.qualifying.org/about/MHS_Brief_ROI.pdf Multi-Health Systems Inc. (2012). Student Summary Repo rt. Emotional Quotient Inventory Higher Education.AppendicesAppendix A PD 2 Report ChecklistYour report mustinessX Include 4-6 pages of be content. Figures or tables that are included in the tree trunk are excluded in the 4-6 page count. (Example 8 pages of content that includes a one-page come in and a half-page table counts as 6.5 pages of body content.) bond to the 3Cs (clarity, conciseness, and coherence) will allow you to meet this page limit. X Include at least one table (Place the table in the body of your report if you discuss it in head place the table in an accessory if your analysis refers to it further briefly.) X Include at least one class (Place the figure in the body of your report if you discuss it in detail place the figure in an appendix if your analysis refers to it only briefly.) X Use a 12-point serif pillow slipX Be double-spacedX Be written in formal, standard English, with no contractions X Be spellchecked and proofreadX Include pages numbered accor ding to the conventions set forth in the Report Resources tab. Your report must conform to the format and conventions described in the Report Resources page. You do not have to bindyour report or include a front cover because you will submit your report to us online. Your report will include the following pages and sections X designation pageX Letter of submittal (addressed to the PD 2 course instructor) X Table of contentsX List of figures and tables, if appropriate (Figures or tables in an appendix should not be listed on the List of figures and tables figures or tables elsewhere in your report are required to be on this list.) X SummaryX IntroductionX Body (that includes both an objective analytical component and a reflective component) X Conclusions (the section is conclusions as in findings, not conclusion) X Recommendations (specific, measurable, and attainable)X ReferencesX Appendices (you need at least one appendix which includes this checklist)